Privacy Policy

Welcome to Greenzone Academy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (greenzoneacademy.com.ng), use our mobile application, or engage our educational services.

We are committed to protecting your privacy and ensuring you have a positive experience using our services. This policy outlines our practices regarding the collection, storage, and use of your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Fill out forms or surveys
• Enroll in our tutoring or educational programs
• Contact us via email, phone, or chat
• Participate in promotions or events

This information may include:

• Identity Data: Full name, date of birth, gender
• Contact Data: Email address, phone number, home address
• Educational Data: Academic records, learning goals, assessment results
• Payment Data: Billing information, payment history
• Technical Data: IP address, browser type, device information

2.2 Automatically Collected Information

When you access our services, we may automatically collect:

• Browser and device information
• IP address and location data
• Pages visited and time spent on pages
• Links clicked and actions taken
• Cookie data and similar tracking technologies

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our educational services
• Account Management: To create and manage your account, process registrations
• Communication: To respond to your inquiries, send updates and promotional materials
• Personalization: To tailor our services to your learning needs and preferences
• Academic Progress: To track student progress, provide assessments and reports
• Payment Processing: To process transactions and manage billing
• Analytics: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activities

We will only use your personal information for the purposes for which we collected it, unless we reasonably determine that we need to use it for another reason compatible with the original purpose.

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in:

• Payment processing and billing
• Website hosting and maintenance
• Student assessment and testing
• Email and communication services
• Data analytics and marketing

4.2 Educational Institutions

We may share student academic information with:

• Schools where students are enrolled
• Examination boards (for exam registrations)
• Accrediting bodies as required

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent or investigate illegal activities
• Ensure the safety of users or the public

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access to personal data
• Secure Storage: Encrypted databases and secure servers
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff privacy and security awareness programs
• Incident Response: Documented procedures for data breaches

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:

• Providing our educational services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Specific retention periods:

• Account Data: Retained while account is active plus 3 years after closure
• Academic Records: Retained for 7 years after program completion
• Financial Records: Retained for 7 years for tax and legal compliance
• Marketing Data: Retained until consent is withdrawn

After the retention period, your data will be securely deleted or anonymized.

Under the NDPR and other applicable laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data (where applicable)
• Right to Restrict Processing: Request limitation of processing your data
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
• Right to Object: Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Nigerian Data Protection Bureau if you believe your rights have been violated.

5.1 Cancellation by Student/Parent

• Cancellations made more than 48 hours before a scheduled session will receive a full refund or credit
• Cancellations made less than 48 hours before a scheduled session will be charged in full
• No refunds will be given for missed sessions without prior notice

5.2 Cancellation by Greenzone Academy

In the unlikely event that we need to cancel a session, we will:

• Provide at least 24 hours' notice when possible
• Offer a replacement tutor or alternative session time
• Issue a full refund if no suitable alternative is available

5.3 Tutor Replacement

If you are unsatisfied with your assigned tutor, we will:

• Provide a replacement tutor at no additional cost
• Pro-rate payments as applicable
• Issue a refund if we are unable to provide a suitable replacement

5.4 Refund Policy

Refund requests must be submitted in writing to admin@greenzoneacademy.com.ng. Refunds are processed within 14 business days and will be returned via the original payment method.

6.1 Student/Parent Conduct

All students and parents agree to:

• Treat all tutors and staff with respect and courtesy
• Provide a suitable environment for learning sessions
• Be punctual for scheduled sessions
• Complete assigned homework and preparation work
• Communicate openly about learning needs and concerns
• Respect the intellectual property of course materials

6.2 Prohibited Behavior

The following behaviors are strictly prohibited:

• Harassment, discrimination, or abusive behavior toward tutors or staff
• Sharing account credentials with others
• Using our services for any unlawful purpose
• Attempting to circumvent our booking or payment systems
• Reproducing or distributing course materials without authorization

Violation of this code may result in immediate termination of services without refund.

All content, materials, and resources provided by Greenzone Academy, including but not limited to:

• Course curricula and lesson plans
• Educational videos and recordings
• Worksheets, exercises, and assessments
• Website design and content
• Logos, trademarks, and branding

...are the intellectual property of Greenzone Academy and are protected by Nigerian and international copyright laws.

You may not reproduce, distribute, modify, display, or use any of our intellectual property without our prior written consent. Educational materials provided for your personal learning use may not be shared with third parties.

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and disclose your information.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We comply with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

We will not sell, rent, or lease your personal information to third parties without your explicit consent. We may share information with:

• Service providers who assist in delivering our services
• Educational institutions as part of program requirements
• Legal authorities when required by law

To the maximum extent permitted by law, Greenzone Academy shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use our services
• Damages resulting from unauthorized access to your account
• Academic performance or achievement of students

Our total liability under these Terms shall not exceed the total amount paid by you for the services in the 12 months preceding the claim.

We make no warranties or representations about the accuracy, reliability, or completeness of our educational content. Academic results vary by student, and we cannot guarantee specific outcomes.

10.1 Termination by You

You may terminate your use of our services at any time by:

• Cancelling your account through your profile settings
• Providing written notice to admin@greenzoneacademy.com.ng

Refunds will be provided in accordance with our cancellation policy (Section 5).

10.2 Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms or our Code of Conduct
• Non-payment of fees
• Request by law enforcement or regulatory authorities
• Extended inactivity of your account

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Lagos State, Nigeria.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Post the updated Terms on our website
• Update the "Last Updated" date at the top of this page
• Notify you via email or through our website of significant changes

Your continued use of our services after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using our services.

If you have any questions about these Terms and Conditions, please contact us: